Items returned for refund or exchange must be returned within 30 days of purchase. All returned products must be new, unused, and contain all original packaging and accessories. Rubber, nets, and balls cannot be returned if opened. Apparel cannot be returned if worn or washed. The following items are not returnable or exchangeable.
All returns must be authorized by JOOLA NORTH AMERICA. To make a return, please contact JOOLA North America customer service, and reference your order number. Our customer service representative will provide you with an RMA number. Items mailed back without an RMA number will not be accepted nor processed.
Return shipping must be paid by you. COD deliveries will not be accepted. Items that are deemed to be unacceptable for resale cannot be refunded. Customers need to ensure that items are properly packed to protect against damage during delivery.
Refunds will be issued within 7 business days of delivery to our return address. The cost of shipping and handling will be deducted from your refund. For exchanges, additional shipping and handling charges will apply. If the return is a result of our error or defect, you will not be charged for return shipping and handling.